At House Of Essence Kenya, we are committed to providing 100% original and high-quality perfumes. Due to the nature of our products, we maintain a strict no return and no refund policy.
No Returns
All sales are final. We do not accept returns once an order has been delivered.
This policy is in place because perfumes are personal-use products, and we cannot guarantee the integrity of items once opened or handled after delivery.
No Refunds
We do not issue refunds under any circumstances, including:
- Change of mind
- Preference for a different scent
- Incorrect selection by the customer
We strongly encourage customers to review product details carefully before placing an order.
Order Accuracy
Customers are responsible for ensuring that:
- The selected product is correct
- Delivery details are accurate
Once an order is confirmed and processed, it cannot be modified or canceled.
Damaged or Incorrect Orders
In the rare event that you receive:
- A damaged product
- A wrong item
Please contact us within 24 hours of delivery with clear evidence (photos/videos). We will review the case and provide an appropriate resolution.
Our Commitment
We stand behind the authenticity and quality of every product we sell. Our goal is to ensure that every customer receives exactly what they ordered.
Contact Us
For any concerns regarding your order:
House Of Essence Kenya
Phone: +254 716682014
Email: orders@houseofessence.co.ke
